Terms and Conditions of Business

These are our Terms and Conditions of Business which, together with our policies and legal documents on our website at www.catherinesandland.com form our Business Terms.

They are regularly updated.

Unless we’ve agreed something different in writing with you, our Business Terms apply to any order, you accept them when you place an order, and they supersede anything else. We recommend that you read them before placing an order and please email us at catherine@catherinesandland.com with any queries.

1. ABOUT US

1. Who are we: ‘We’ are White Hart Training Ltd a company registered in England and Wales, Company Registration Number 6052611 whose registered office and trading address is at 37 White Hart Gardens Hartford, Cheshire CW8 2FA.

   Main E-mail address is catherine@catherinesandland.com.

   We are not registered for VAT.

   We operate the website at www.catherinesandland.com.

   When we refer to ‘you’ we mean the person or organisation who is buying from us and/or accessing our Services (what we sell), including anyone working with an organisation, such as an employee. Where an individual is entering into an agreement on behalf of an organisation, it is on the basis that the organisation also confirms that the individual has the legal right to do so and will be bound by our agreement.

2. Contact: You can email us at catherine@catherinesandland.com and we’ll respond to you within a reasonable time period – this is usually 2 working days (Monday to Friday excluding Public Holidays in England). We’ll contact you using the contact details you give us when you ordered. If you need to update these, please email us.

2. WHAT WE OFFER

1. Placing an Order: We’ll provide you with a Proposal of our services, which we usually email to you. This details what’s included. You can accept the proposal and place an order by email. When we accept your order, we’ll confirm what’s agreed (an Order Confirmation) and a legal agreement is formed between us.

2. Objectives and Responsibilities:

   • We’ll always try to help you achieve your objectives, but your commitment and participation is your responsibility. What you do, or don’t do, is up to you and we can’t guarantee results or success. If you are an organisation, you will also remain responsible for the people that you ask us to work with. For information about what’s expected, please check the Proposal. As applicable, please take any personal or specialist advice and guidance that you feel is appropriate for you.

   • We’ll rely on information, documents and anything else that you give us so it must be complete, accurate and valid. When you share something with us you also agree that you give us a nonexclusive, worldwide and royalty-free sub-licensable licence whilst we are working together so that we can access and use it in any way that is necessary for us to provide you with our Services.

   • Where we are working with an organisation it is your responsibility to ensure that you have the right to give us anything you share with us (including access to anything) and that you have obtained the necessary consent from individuals for us to share information (such as progress reports) with you, and that by doing so you are not breaching anybody else’s rights and/or any applicable law.

3. Working with us – Training and Coaching Sessions, Workshops:

   • Our sessions may be face-to-face or by telephone or via an online conferencing platform (such as Zoom) and you will need to make sure that you have the relevant access and equipment, including software/App. You will also need to abide by terms and conditions and policies which are relevant to the applicable technology or platform(s) used.

   • For face-to-face venues we will agree a venue where we meet. Unless we have agreed otherwise, you are responsible for all costs associated with that venue, including, where applicable, any travelling expenses, rescheduling or cancellation charges.

   • We’ll agree sessions times between us. If you are 10 or more minutes late and haven’t contacted us, we’ll assume you don’t want that session and treat it as completed in your absence.

   • Recording: If you agree to it, we may record one-to-one sessions and share them with you.

4. Rescheduling: You can rearrange sessions with us by emailing us at catherine@catherinesandland.com. We normally expect a minimum of 24 hours’ notice otherwise your session is regarded as completed but may be able to waive this depending on individual circumstances. You can rearrange up to 2 Sessions in any project or programme. Please note that you will always be responsible for payment of any non-refundable expenses associated with any rearrangement or cancellation of any session.

5. Minimum term: Some services may contain a minimum or fixed term which is the minimum time for which we will provide our Services to you. Please refer to your Proposal.

6. Licence:

   • Subject to Third Party rights (for example, Third Parties own the Platforms we use), we own the techniques, information, documents, training and all content, and any rights (such as copyright and other intellectual property rights in the fullest sense).

   • Provided that you’ve paid any agreed payment to us, you get a non-exclusive right (licence) to use it for yourself including in your own business, for as long as we are providing you with our services or have otherwise agreed in writing.

   • You can’t share it with any other person or organisation or allow them to access or use all or any part of it, nor can you copy, modify or publish it (such as on social media) in any way.

7. Data Protection and Confidentiality:

   • Data is processed in accordance with our Privacy Policy.

   • We both agree that we’ll keep information which we share with each other as part of our Services as confidential. This means that we won’t disclose it to any third party, unless we both agree or as required by law or Court Order.

   • Where we are working with an organisation, we will, as required, enter into any reasonable Data Protection Agreement you provide as our commitment to care for your organisation’s Personal Data.

8. If you breach any part of our agreement:

   • We reserve the right to suspend, restrict or stop any services without being liable in any way.

   • You agree to keep us fully indemnified at all times.

3. PAYMENT

1. Paying:

   • Unless we’ve agreed something else with you in writing, payment is in advance, in GBP, and using the methods detailed on the Proposal and inclusive of any applicable VAT.

   • Subject to any consumer rights, deposits are non-refundable.

   • Subject to any consumer rights, if you cancel your attendance to a workshop or group event, your payment is non-refundable if the cancellation is 7 days or less before the event. If you cancel 8-21 days before the event, you will be entitled to a 40% refund, if you cancel 22-28 days or more before the event you will be entitled to 80% or an offer of support equivalent to the workshop or event. If you cancel 28 days or more before an event, you are entitled to a full refund. Where possible we will aim to offer you a transfer or offer of support equivalent in value where this is appropriate.

2. Extras: You will have to pay extra if you ask for any Additional Services (such as support or anything which...